Contact
Email support@xuscorp.com and tell us your school's name and your role. For anything about your own records (a mark, a fee, an attendance entry) the school office is the fastest route, because only the school can change them.
Signing in
- Parents and teachers sign in with the email address the school registered and the password they chose from the welcome email.
- Students sign in with their roll number (admission number) and the temporary password the school handed out. The app asks for a new password at first sign-in.
- School admins use the web app at app.schools.xuscorp.com for setup, imports and reports; the mobile app is for the day-to-day.
Forgot your password
On the sign-in screen tap Forgot password and enter your email; a reset link arrives within a minute and works for 30 minutes. Students have no email, so they ask the school office, which can issue a fresh temporary password from the student's record.
Not receiving notifications
Check that notifications are allowed for XUS Schools in your phone's settings, and that battery-saver mode is not restricting the app. Notices also appear inside the app, so nothing is lost.
Turning notifications off
Open Account → Notifications in the app to turn notifications off altogether, set quiet hours, choose when the daily summary arrives, switch off single kinds like homework or fee reminders one at a time (Campus alerts are required for staff), and send yourself a test notification to check they're working. You can also turn them off for XUS Schools in your phone's settings. If you tapped Not now the first time the app asked, we remember that; the "Notifications are off" row in Account → Notifications offers to turn them on again whenever you want.
Wrong or missing information
Everything you see comes from your school's records. If a class, a mark or a fee looks wrong, tell the school office; they can correct it and the app updates straight away.
Campus, the student feed
Campus only appears when your school has turned it on, and a student can use it only after a parent allows it.
- Parents: allow or stop Campus. Open your child's Campus screen in the XUS Schools app. You can give permission, take it back at any time, and read everything your child has posted and every message they have sent.
- Report something. Tap … on any post, or press and hold any message, then Report. A moderator at your school looks at it. Reporting a message is what lets a moderator read that conversation.
- Block someone. Tap … on their post and choose Block. You stop seeing their posts, and they cannot message you. Unblock them from the blocked list in Campus.
- A post was refused. Campus checks every post and message before anyone sees it, and says why when it refuses one. Links, phone numbers and email addresses are never allowed. If you think a refusal is wrong, ask your class teacher.
- If you or someone else is not safe. Talk to your class teacher or school counsellor today. Campus alerts school staff when it sees something about self-harm or violence, but a person you trust is always faster.
Delete your account or data
Accounts in the XUS Schools app are created by schools, not by you, so the school closes them. To have your account and the data linked to it deleted:
- Ask your school office to close your account, or
- Email support@xuscorp.com from the address on the account with the school's name and "delete my account" in the subject.
We confirm the request with the school and then delete your login, profile, messages, submissions, Campus posts and Campus messages, and notification token within 30 days. Records the school must keep by law or for its own history (attendance registers, fee receipts, exam results) stay with the school; they are no longer linked to a login.
For schools
Setup, spreadsheet import, invitations and student logins are covered in the admin web app under Setup. Anything else, including a pilot for a new school: request a pilot or write to us.